Patient Access

We’re reimagining patient access with more ways than ever for your patients to make first, and continued, contact with your providers. And once that contact is made, we have the tools to coordinate their care with the highest levels of customer service.

%

of calls answered within 30 seconds

%

abandon rate

%

insurance verification

%

schedule accuracy

calls answered

Patient Engagement Services

We offer a suite of services that can make your access and onboarding a seamless, high-touch experience for your patients, and an efficient one for your providers.

First-Touch Flexibility

Whether you want a chat bot, a messenger, a call service, or all three, we make it possible for your patients to interact with you the way they want.

Frictionless Onboarding

We help to make onboarding easier than ever with symptom evaluation, referrals and authorizations, insurance verification, and more.

Best-in-Class Service

Our patient experience specialists receive six weeks of training before they take their first call, and they’re evaluated regularly to keep the quality of their service as high as possible.

Scheduling and
Referral Management

As a part of our patient access, our best-in-class scheduling technology uses a rules engine to match patient and provider preferences and apply them to an enterprise-wide view of your appointment inventory. Learn more about scheduling.

Appointment Logistics

Take back service recovery time with forward-thinking appointment logistics that ensure all paperwork is filled out, transportation is arranged, and your office staff is free to be the face of your practice.

Want to get our five step strategy for elevating the patient experience?

Patient Engagement Technology

To support these services, we’ve created a contact center platform that gives agents an elegant, single-pane-of-glass for managing the patient experience. Our people use it, and yours can too.

Streamline the Experience

More-efficient staff leads to happier, healthier patients who are treated with more empathy and seen sooner by the right physician.

Improve Utilization

Our advanced scheduling capabilities improve utilization, create automatic waitlists, and enable self-scheduling through a fully integrated digital front door.

Increase Efficiency

Our end-to-end platform is built from extensive call center experience to improve efficiency, cut per-call costs, and increase capacity for scale.

Empower Your EHR

We integrate with your existing Electronic Health Record or Practice Management System to make it easier to manage and measure your patient and provider data and find efficiencies you couldn’t see before.

Patient Engagement Platform Partners

Case Study: Urology Practice

%

increase in patients

%

increase in Press Ganey "ease of getting clinic on the phone"

%

increase in revenue per physician

%

decrease in abandon rate

Happy patients come back.