We make patients feel like people

We make patients feel like people

We make patients feel like people

We tailor our solutions to your challenges.

We help hospitals and health systems bring a high-touch consumer experience to every one of their patients. Whether you only need help with billing or call overflow, or need us to take over the entire patient experience at scale, we’ve got you covered.

We offer three levels of support depending on your specific needs.

Total Patient Engagement

Let us own the entire challenge of engaging your patients, from the first phone call or text, through a lifetime of care. We’ll craft a solution for your system from the components below.

Component Technology

Already in the process of setting up your own contact center or digital front door? We can cut the learning curve with technology built from years of doing it ourselves.

 Call Center Support

Need incremental help with things like registration, scheduling, or insurance verification? We can help you fill in the gaps and make sure your patient experience is seamless.

Case Study: Urology Practice

%

increase in patients

%

increase in Press Ganey "ease of getting clinic on the phone"

%

increase in revenue per physician

%

decrease in abandon rate

Want to learn how to make your patients happier and keep them coming back?

Services and Technology

Regardless of the level of support you need, we’ll create a custom solution with a mix of the following services and technology. We like to think of them in the order they impact the patient journey, from consumer to a scheduled, kept, and paid-for appointment. But we’re happy to own whatever part of the patient experience you need help with.

 

Consumer


Provider Marketing 

We offer top-of-the-funnel solutions for building awareness, managing your marketing, and engaging new patients.
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Patient Access

Whether it’s through a chatbot, messenger, digital front door, or a call to one of your practices, we can help make patient onboarding effortless.
Learn More >


Provider Matching

Our matching algorithm doesn’t just match your patients with an acceptable physician; it matches them with the right one.
Learn More >


Scheduling and
Referral Management

Our scheduling platform is powered by a rules engine that takes into account provider and patient preferences and applies them to an enterprise-wide view of your appointment inventory.
Learn More >


Billing and Payments

We own the patient financial responsibility by collecting payments, offering payment plans and financial counseling, and ensuring you’re paid more of what you’re owed, sooner.
Learn More >


Lifetime Patient

Once we help you bring them in, we also help you keep them, with patient outreach, care coordination, and the high-touch, empathetic customer service that’s woven throughout everything we do.

 

Consumer


Provider Marketing 

We offer top-of-the-funnel solutions for building awareness, managing your marketing, and engaging new patients.
Learn More >


Patient Access

Whether it’s through a chatbot, messenger, digital front door, or a call to one of your practices, we can help make patient onboarding effortless.
Learn More >


Provider Matching

Our matching algorithm doesn’t just match your patients with an acceptable physician; it matches them with the right one.
Learn More >


Scheduling and

Referral Management

Our scheduling platform is powered by a rules engine that takes into account provider and patient preferences and applies them to an enterprise-wide view of your appointment inventory.
Learn More >


Billing and 
Payments

We own the patient financial responsibility by collecting payments, offering payment plans and financial counseling, and ensuring you’re paid more of what you’re owed, sooner.
Learn More >


Lifetime Patient

Once we help you bring them in, we also help you keep them, with patient outreach, care coordination, and the high-touch, empathetic customer service that’s woven throughout everything we do.

Ready to get started?