Blog

The Human Safety Net

The Human Safety Net

Today, it can seem like almost anything can be done digitally. But as healthcare providers increasingly incorporate technology into their care, it is clear that sometimes there’s no substitute for genuine human connection.

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Putting the Patient In Charge

Putting the Patient In Charge

Healthcare providers often see patients at their most vulnerable, when something has happened to their bodies that they don’t understand. So perhaps it comes as no surprise that the majority of patients wish they had greater control in managing their care.

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Helping Healthcare Go Mobile

Helping Healthcare Go Mobile

In healthcare, as in many areas of life today, more and more people are turning to their smartphones when they want to get something done. According to a recent Harris poll, 59 percent of all health-insured patients—and 70 percent of millennial patients—said they would select a primary care physician who offered a patient mobile app over one that did not.

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How “bots” improve patient engagement and save money

One-on-one meetings and personal phone calls are great ways for providers to stay engaged with their patients, but these traditional communications methods take time and cost money. Fortunately, new automated technologies are available to help healthcare systems stay...

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Enhancing the Patient Experience from Start to Finish

Enhancing the Patient Experience from Start to Finish

Now, more than ever, customer service is essential in healthcare. A recent found that nearly all patient complaints—96%—were related to customer service issues; only the remaining 4 percent were about the quality of clinical care or diagnoses.

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How “bots” improve patient engagement and save money

How “bots” improve patient engagement and save money

One-on-one meetings and personal phone calls are great ways for providers to stay engaged with their patients, but these traditional communications methods take time and cost money. Fortunately, new automated technologies are available to help healthcare systems stay closely involved with their patients without further depleting already stretched resources.

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The Cost of Ignoring Patient Engagement

The Cost of Ignoring Patient Engagement

Along with value-based care, patient engagement is one of the most visible and important pillars of the transformation now underway in healthcare. Developing a more-convenient, more-transparent approach to the patient journey is critical, both to the provider’s financial health and to the objective of improving quality while controlling costs.

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