Formativ Health’s Enterprise-Wide Scheduling Solution, DASH, Available on Salesforce Appexchange, was Chosen by Mayfield Clinic


NEW YORK … February 4, 2019 … Formativ Health, a technology-enabled health services company focused on transforming the patient-provider experience, announced today its enterprise-wide scheduling solution, DASH, is now available on Salesforce AppExchange.

DASH was recently selected by Mayfield Brain & Spine in Cincinnati, OH to improve appointment utilization for their over 25,000 patients. This is a critical component of Mayfield’s Patient Relationship Management solution being built on the Health Cloud Platform from

Designed to optimize workflow, minimize patient call times, improve efficiency and intelligently fill provider’s schedules, DASH, powered by Radix Health, offers a distinctive approach to enterprise-wide and patient self-scheduling. It also offers features that allow for advance and in-office check-in, better streamlining patient pre-visit logistics.

Those Formativ Health clients – physician practices, hospitals and health systems nationwide – who leverage the Company’s patient access technology and services to manage all facets of their patients’ experiences, can also use DASH to appropriately fill patient slots and reduce no-shows and cancellations.

DASH’s capabilities include:

  • Provider Matching, which provides enhanced patient to provider matching based on a rules engine defined by provider, practice, and workflow
  • No-Show Prediction that predicts who won’t show up to enable users to intelligently overbook and maximize access
  • Automated Messaging, which sends automated patient reminders via phone, text or email in an attempt to minimize no shows. There is also a capability that can produce automated wait lists, intelligently texting patients to encourage them to book earlier appointments

“Average wait times to secure an appointment with a specialist in the U.S. have reached more than two weeks, yet on any given day, 10-30% of physician appointment slots go completely unfilled because of situations such as poor resource allocation, improper load balancing, patient no-shows and appointment cancellations. Formativ Health’s DASH scheduling software, powered by Radix Health, can help alleviate these issues, allowing health systems and providers to experience greater efficiencies and enhance patient experiences through better patient access and improved scheduling capabilities,” said David Harvey, chief technology officer at Formativ Health.

“We’re streamlining the ways our clients foster better patient engagement, and providing all the tools necessary for ensuring positive, efficient and revolutionary digital patient experiences,” Harvey concluded.

“We’re looking forward to offering our patients the scheduling efficiency and convenience        DASH enables us to provide,” said Mark Farrington, chief executive officer of Mayfield Brain & Spine. “As patients increasingly look for consumer-friendly interactions with their healthcare providers, implementing technology that makes this possible becomes more and more important. We’re excited to partner with Formativ Health to do just that.”


About Salesforce AppExchange

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About Mayfield Health Brain & Spine

Mayfield Brain & Spine is a full-service patient care provider and one of the nation’s leading physician organizations for neurosurgical treatment, education, and research. With more than 20 specialists in neurosurgery, interventional neuroradiology, physical medicine and rehabilitation, pain management, and physical therapy, Mayfield Brain & Spine treats more than 25,000 patients from 35 states and 13 countries in a typical year.


About Radix Health

Radix Health is a technology company that believes that patient experience starts with patient access. It’s data-driven solutions align provider supply with patient demand, maximizing existing capacity and reducing delays in care. Radix Health helps leading medical groups to optimize every step of a patient’s appointment journey – from alerting patients to needed care, helping them find the right provider, scheduling an appointment across multiple channels, and engaging with patients until the day of their visit. By taking the busy work out of getting patients in the door, it allows providers to focus on the hard work of keeping them healthy. To learn more, please visit or on LinkedIn, Twitter and Facebook.


About Formativ Health

New York City-based Formativ Health is a technology-enabled health services company focused on transforming the patient-provider experience. Their services help health systems respond to the rise of consumerism by combining powerful technology with an empathetic approach to customer service. Formativ helps clients enhance their patients’ experience, adapt to evolving risk-based payment models, improve financial performance, increase practice productivity, and elevate physician satisfaction and patient loyalty. For more information, visit or on LinkedIn, Twitter and Facebook.