Formativ Health Announces Patient Engagement Solution for Salesforce Health Cloud During HIMSS18 Annual Conference

Company Collaborates with Salesforce Health Cloud to Empower Healthcare Organizations to Build Stronger Patient Relationships

NEW YORK – Formativ Health, a technology-enabled health services company focused on transforming the patient-provider experience, announced today the introduction of the Formativ Health Patient Engagement Center for Salesforce Health Cloud during the Healthcare Information and Management Systems Society (HIMSS18) Conference in Las Vegas.

Formativ Health will be offering demonstrations of the Patient Engagement Center solution during HIMSS on Tuesday, March 6, 2018 at 5:30 PM and Wednesday, March 7, 2018 at 1:00 PM in the Salesforce booth, #7815. Media are encouraged to attend.

Drawing on the experience of serving more than 800 Northwell Health providers, Formativ Health and their implementation partner, Silverline, are building the Patient Engagement Center solution to give healthcare organizations a new way to engage with patients across their provider networks. The Patient Engagement Center offers health systems an efficient “single pane of glass” platform for managing the patient experience and converting consumers into scheduled, kept and paid appointments.

As a tool that supports the types of end-to-end services Formativ Health already offers its clients, the Patient Engagement Center will include enterprise-wide scheduling functionality that enables improved appointment inventory visibility, automated waitlists and online self-scheduling. The platform will also enable:

  • Easier integration of previously disparate solutions
  • A streamlined patient experience
  • Improved probability of single-call resolution
  • Reduced unit cost through increased contact center efficiencies

Offering the Formativ Health Patient Engagement Center Solution through Salesforce Health Cloud will enable unified, multi-channel interactions between patients and their providers. This will help hospitals and health systems improve patient satisfaction, increase schedule utilization, cut call wait times and enable patients to keep the entirety of their care within the health system.

“With the new Formativ Health Patient Engagement Center solution, more health systems and physicians will be better positioned to adapt to the rise of consumerism that is transforming healthcare. When placed at the core of a health system’s patient access and experience strategy, the Patient Engagement Center Solution will offer a unified platform for managing the patient relationship and making it easier for physicians to focus on what they do best – take care of patients,” explained David Harvey, chief technology officer at Formativ Health.

“Patients today expect seamless and personalized experiences when it comes to their healthcare, so providers need a platform to engage with these patients in meaningful ways,” said Susan Collins, VP and GM, Healthcare and Life Sciences at Salesforce. “Health Cloud enables stronger and more contextual patient relationships, and Formativ Health is a valuable part of our journey towards creating a modern healthcare platform for patients, doctors, and care teams.”

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About Salesforce Health Cloud

Salesforce Health Cloud is a cloud-based patient relationship management solution that enables providers to gain a complete view of the patient with integrated data from electronic medical records (EMRs), wearables and more; make smarter care decisions; engage with patients across their caregiver networks; and safely and securely manage patient data.|

About Formativ Health

New York City-based Formativ Health is a technology-enabled health services company focused on transforming the patient-provider experience. Their services help health systems respond to the rise of consumerism by combining powerful technology with an empathetic approach to customer service. Formativ helps clients enhance their patients’ experience, adapt to evolving risk-based payment models, improve financial performance, increase practice productivity, and improve physician satisfaction and patient loyalty.