by Andrew Fatato | Mar 5, 2019 | Uncategorized
Now, more than ever, customer service is essential in healthcare. A recent study found that nearly all patient complaints—96%—were related to customer service issues; only the remaining 4 percent were about the quality of clinical care or diagnoses. Of those service...
by Andrew Fatato | Feb 19, 2019 | Uncategorized
One-on-one meetings and personal phone calls are great ways for providers to stay engaged with their patients, but these traditional communications methods take time and cost money. Fortunately, new automated technologies are available to help healthcare systems stay...
by Andrew Fatato | Feb 5, 2019 | Uncategorized
Attracting and retaining new patients is essential for the financial stability and growth of any healthcare organization. According to June Scarlett, Formativ Health’s Chief Patient Access Officer, both physicians and patients benefit from a long-term relationship....
by Andrew Fatato | Jan 22, 2019 | Uncategorized
The future is now for integrating automated patient technology into the patient experience. Recent studies have shown that most healthcare executives are ready to adopt – or have already adopted – automated patient technology (AI) to improve patient engagement, build...
by Andrew Fatato | Jan 8, 2019 | Uncategorized
Some patients leave your practice for reasons that aren’t your fault: they get new jobs, move out of town, or change insurance. But some patients leave for reasons that are your fault. As June Scarlett, Formativ Health’s Chief Patient Access Officer, says, “The...
by Andrew Fatato | Dec 18, 2018 | Uncategorized
When a patient has a long-term relationship with a practice or group, there are benefits on both sides. The patient receives more-personalized, more-comprehensive care, and the doctor can more easily create a bond of trust and understanding. According to June...
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