Ready to join our team?

We’re dedicated to helping patients feel more like people. If that sounds like a job you’d enjoy, check out our current openings below.

Medical Billing Patient Accounts Representative

Overview:

Formativ is seeking a dynamic individual to join our Revenue Cycle Management team as a Patient Collections Representative. This position is responsible for answering incoming patient calls and assisting with all inquiries, as well as completing outgoing calls as required.  Also responsible for the patient collection cycle for assigned accounts, such as letter and call generation, preparing lists to send to physicians, and sending accounts to collection agencies.

Responsibilities:

  • Handles incoming and outgoing calls to patients with excellent customer service
  • Reviews patient accounts and can explain balances and issues to patients
  • Follows up on outstanding patient balances
  • Assists in patient payment posting, working patient balance aging, and processing payments
  • Works with other staff within the billing department to ensure accurate and efficient response to patient inquiries
  • Works as a supportive team member to foster a friendly, professional, and team-oriented work environment.
  • Other duties as assigned by the supervisor

Qualifications:

  • High School Diploma/GED required
  • At least 1 year of previous experience with patient customer service in a medical office setting preferred.
  • Knowledge of medical terminology, HCPCS, ICD-9/ICD-10, and CPT codes, as well as deductibles, co-insurances and co-pays.
  • Strong attention to detail; ability to organize work and perform duties with a high level of accuracy.
  • Basic computer skills; data entry and Microsoft Excel.
  • Excellent written and verbal communication skills; ability to read, write, and interpret information and speak fluent English. Ability to speak Spanish a plus.
Apply for Medical Account Billing Rep Position

APPLY NOW 

Hudson is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security. Formativ Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Formativ Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Client Revenue Manager
Billing Supervisor

Overview:

We’re hiring a Billing Supervisor to join Formativ Health’s team in Columbus, OH. The Billing Supervisor will oversee staff and operations within specific billing groups. If you have billing management experience and excellent leadership skills, we want to hear from you. Formativ Health is a fast-growing, healthcare practices management company dedicated to the values of team collaboration, customer service and quality assurance. They offer competitive pay, great benefits, training and an array of perks.

Responsibilities:

  • Provides guidance and direct supervision to staff members
  • Fosters a supportive team environment and answers staff questions
  • Troubleshoots and resolves billing issues and complaints
  • Provide hands on support as necessary and performs all aspects of client billing
  • Responsible for scheduling, performance reviews, and performance counseling of staff
  • Collaborates with Revenue Cycle manager and/ or Director of Revenue Cycle and possibly other department supervisors to review and improve upon existing department policies and procedures, as well as implements new policies and procedures to ensure overall client satisfaction
  • Conducts billing group(s) team meetings
  • Implements, enforces, supports and promotes  Formativ Health policies and procedures
  • Displays excellent leadership and problem solving skills
  • Represents Formativ Health with professionalism and provides excellent customer service
  • Conducts self in accordance with company policies, procedures and handbook
  • Maintains strict confidentiality and adheres to all HIPAA guidelines
  • Manages and/or participates in projects as assigned by Manager/Director
  • Responsible for Time & Attendance management for assigned staff
  • Additional duties as assigned

Qualifications:

  • High School Diploma or GED; Bachelor’s degree preferred
  • Two years minimum revenue cycle billing experience, preferably as a Lead or Supervisor during that time
  • Knowledge of and experience with full scope of medical billing, basic coding and collection practices
  • Knowledge of medical billing procedures for multiple medical specialties
  • Knowledge of medical billing software’s and ability to train new users
  • Knowledge of business office procedures and ability to train new users
  • Ability to operate a computer and basic office equipment and train new users
  • Ability to operate a multi-line telephone and train new users
  • Skills in answering a telephone in a pleasant and helpful manner
  • Knowledge and appropriate use of medical terminology
  • Must be well organized and detail-oriented
  • Must be able to work under pressure, meet deadlines and handle stressful situations in a professional manner
  • Must have excellent written and verbal communication skills
  • Ability to motivate staff and increase morale
  • Ability to establish and maintain effective working relationships with patients, co-workers, supervisors, and managers

 You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for the Billing Supervisor position

APPLY NOW 

Hudson is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security. Formativ Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Formativ Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Patient Access Representative
We’re hiring several outstanding Patient Access Representatives to join Formativ Health’s new team in Jacksonville, FL. If you’re someone who takes pride in providing exceptional customer service, we want to hear from you. Formativ Health is a fast-growing, healthcare practices management company dedicated to the values of team collaboration, customer service and quality assurance. They offer competitive pay, great benefits, training and an array of perks. Position Summary: Receives calls to centralized center and assists individuals requesting information regarding patient services and doctor referrals. Fulfills customer needs, resolves issues and ensures customer satisfaction. Responsibilities:

  • Assists and directs individuals to the appropriate physician needed for various clinical services.
  • Identifies specific patient needs to determine appropriate physician type, location and urgency.
  • Utilizes a directory to view physician contact information to refer patient accordingly.
  • Transfers patient calls as appropriate to physician office for scheduling of services.
  • Communicates clear instructions related to physician referrals utilizing appropriate guidelines.
  • Uses procedures, policy manuals, knowledgebase and other reference materials to assist in answering various general inquiries and issues.
  • Triages specific and complex inquiries to appropriate resource (management, clinical call center, billing call center, etc.).
  • Documents customer inquiries, issues, transactions and other relevant information into department computer system.
  • Identifies unusual events or consistent problem areas and addresses with management.
  • Suggests methods to simplify, enhance or update procedures.
  • Performs related duties as required.

Requirements:

  • Bachelor’s degree strongly preferred, and relevant work experience may be used in lieu of degree.
  • Strong customer service experience, preferred.
  • Ability to multi-task and navigate between multiple computer systems
  • Ability to communicate and interact effectively with patients, families, and healthcare providers, required.
  • Previous healthcare experience a plus.

You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for the Patient Access Representative

APPLY NOW

Hudson is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security. Formativ Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Formativ Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Senior Patient Access Representative
Position Summary: Leads and guides customer service staff in the performance of duties.  Performs all functions of the Patient Access  Representative. Responsibilities:

  • Leads and guides customer service staff in the performance of duties.
  • Participates in training new staff members and ongoing educational programs for staff.
  • Assists in prioritizing, scheduling, assigning and monitoring work to optimize operational service.
  • Addresses more complex customer service issues, as needed.
  • Performs all functions of the Customer Service Representative.
  • Assists individuals in making appointments for various clinical services throughout the Health System.
  • Facilitates appointment requests received through Health System’s centralized online forum.
  • Uses procedures, policy manuals, knowledgebase and other reference materials to assist in answering various general inquiries and issues.
  • Triages specific and complex inquiries to appropriate resource (management, clinical call center, billing call center, etc.).
  • Documents customer inquiries, issues, transactions and other relevant information into department computer system.
  • Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures.
  • Performs related duties as required.

Requirements:

  • Bachelor’s Degree required.
  • Prior experience motivating and leading a team required.
  • Prior related customer service experience, required.
  • Prior healthcare experience a plus.
  • Working knowledge of computer applications and data entry skills, required.
  • Demonstrated customer service skills, required. Ability to communicate and interact effectively with patients, families, and healthcare providers, required.

Formativ Health creates tailored solutions for physicians that redefine the revenue cycle and practice management so that our clients can focus on what matters most — providing the best patient care. Descended from the best-in-class management services organization created at Northwell Health, Formativ provides tailored solutions for our clients’ physician revenue cycle management, patient access, physician practice management and advisory service needs. Our comprehensive technology-enabled approach, which serves some 3,400 customer locations in more than 40 states via 11 service centers, integrates with any environment, including existing electronic medical record or practice management systems. Formativ is an Equal Opportunity Employer and does not discriminate against applicants due to veteran’s status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security. You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for the Senior Customer Service Representative

APPLY NOW

Hudson is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Supervisor Patient Access
Responsibilities:

  • Supervises, hires, trains, disciplines and evaluates the performance of staff. Ensures performance appraisals are completed in a timely manner.
  • Prioritizes, schedules, assigns and monitors work to optimize operational service.
  • Analyzes, recommends, implements and monitors approved work-flow changes.
  • Addresses and resolves complex customer inquiries and issues. Triages specific in-depth inquiries to appropriate resource (clinical call center, billing call center, etc.).
  • Compiles and analyzes statistics related to call center activities and reports on trends. Determines potential causes, and develops recommendations for process improvements.
  • Participates in developing and delivering training related to operations.
  • Ensures proper maintenance and integrity of conventional and computer-aided records and information.
  • Builds and maintains productive intra-departmental work relationships to optimize operations.
  • Maintains department supply and equipment inventory.
  • Performs related duties as required.

Requirements:

  • Bachelor’s degree required.
  • Prior managerial experience or team lead experience required.
  • Related customer service experience, required.
  • Previous healthcare experience preferred
  • Proficient in PC applications (Microsoft Excel, PowerPoint, Word). Ability to produce high quality reports, presentations, or other documents.
  • Excellent customer relations communication and issue resolution skills, required.
Formativ Health  creates tailored solutions for physicians that redefine the revenue cycle and practice management so that our clients can focus on what matters most — providing the best patient care. Descended from the best-in-class management services organization created at Northwell Health, Formativ provides tailored solutions for our clients’ physician revenue cycle management, patient access, physician practice management and advisory service needs. Our comprehensive technology-enabled approach, which serves some 3,400 customer locations in more than 40 states via 11 service centers, integrates with any environment, including existing electronic medical record or practice management systems. Formativ is an Equal Opportunity Employer and does not discriminate against applicants due to veteran’s status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.
  Apply for Supervisor position

APPLY NOW

Hudson is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security. Formativ Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Formativ Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Practice Manager

APPLY NOW

Apply for the Practice Manager Position

About Formativ Health

At Formativ Health our approach is simple: We seek to understand your strategy and business goals so that we can define solutions tailored to your needs and designed to maximize performance. As the health care industry continues to transform, we partner with providers to successfully improve their financial health, adapt to changing risk-based payment models, increase physician productivity and satisfaction, and enhance the patient experience.  Formativ Health has services enabled by both comprehensive and modular solutions that can be tailored to your unique needs. Our technology agnostic approach allows us to leverage these solutions without displacing your existing IT infrastructure, significantly improving our time to results and minimizing disruption to your operations. All of which should enable providers to focus more on what’s most important – patient car

Formativ Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Formativ Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Client Revenue Manager
You can apply through Hudson which is a recruitment services organization.
Apply for Client Revenue Manager

APPLY NOW

Hudson is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security. Formativ Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Formativ Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Accounts Receivable Representative
Finance, Revenue Cycle & Patient Access
Sales Director
Vice President, Sales
You can apply for this position on the ICIMS portal, click now 

APPLY NOW 

Formativ Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Formativ Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Vice President, Client Services
You can apply for this position on the ICIMS portal, click now 

APPLY NOW 

Formativ Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Formativ Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Credentialing/Contracts Specialist
Accounting Assistant
You can apply for this position on the ICIMS portal, click now 

APPLY NOW 

Formativ Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Formativ Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Formativ Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Formativ Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.