by Andrew Fatato | Apr 23, 2019 | Uncategorized
In healthcare, as in many areas of life today, more and more people are turning to their smartphones when they want to get something done. According to a recent Harris poll, 59 percent of all health-insured patients—and 70 percent of millennial patients—said they...
by Andrew Fatato | Apr 9, 2019 | Uncategorized
With the growing presence of non-traditional companies like Amazon, Walmart, and CVS in healthcare, patients have more options than ever for where—and how—they receive care. If providers want to stay competitive, they need to be able to adjust in the areas where...
by Andrew Fatato | Mar 19, 2019 | Uncategorized
Physicians often find themselves coordinating follow-up care for their patients. Unfortunately, not all of them do it well. June Scarlett, Formativ Health’s Chief Patient Access Officer, offers the example of a primary care doctor who is looking to refer one of her...
by Andrew Fatato | Mar 6, 2019 | Uncategorized
One-on-one meetings and personal phone calls are great ways for providers to stay engaged with their patients, but these traditional communications methods take time and cost money. Fortunately, new automated technologies are available to help healthcare systems stay...
by Andrew Fatato | Mar 5, 2019 | Uncategorized
Now, more than ever, customer service is essential in healthcare. A recent study found that nearly all patient complaints—96%—were related to customer service issues; only the remaining 4 percent were about the quality of clinical care or diagnoses. Of those service...
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