Careers

Formativ Health is a management services organization that is redefining Practice Management and end-to-end Revenue Cycle through the integration of technology-enabled Patient Access, Revenue Cycle Management, Practice Operations and Advisory Services. 

Formativ Health is an Equal Opportunity Employer and hires candidates regardless of age, gender, race, religion, or sexual orientation.

Director, Human Resources

Location: Jacksonville, Florida, United States

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

 

IT Systems Engineer

Responsibilities:

  • Install and troubleshoot of laptops, PCs, printers, scanners, copiers, etc.
  • Install and manage office telecom and AV/conferencing equipment
  • Installation and management of system images
  • Network management and troubleshooting (router, firewall, VPNs, wireless)
  • Manage servers (backups, upgrades/updates)
  • Trouble-shooting problems with other areas of IT
  • Build servers (installing OS, MS SQL, IIS, Active Directory, )

Requirements:

  • BS or equivalent degree in Computer Science, IT Systems, IS or Engineering
  • 8+ years of experience managing server environments
  • Excellent interpersonal and communication skills
  • Excellent time management skills
  • Excellent knowledge of Windows software
  • Excellent knowledge of networks and networking protocols
  • Good knowledge of MS Active Directory, MS SQL
  • Experience in troubleshooting and managing VM environments

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Patient Access Representative - Call Center

We’re hiring several outstanding Customer Service Representatives to join our new call center in Jacksonville, FL. If you’re someone who takes pride in providing exceptional customer service, we want to hear from you.

Position Summary:
Receives calls to centralized call center and assists individuals requesting information regarding patient services and programs. Fulfills customer needs, resolves issues and ensures customer satisfaction.

Responsibilities:

  • Assists individuals in making appointments for various clinical services.
  • Identifies specific patient needs to determine appropriate appointment type, location and urgency.
  • Obtains necessary demographic and insurance information and enters data into department computer system.
  • Verifies insurance coverage and other related data with third-party carriers for scheduled appointments/procedures.
  • Determines if patient requires language interpretation, wheelchair and/or transportation accommodations and facilitates scheduling of services.
  • Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
  • Facilitates appointment requests received through centralized online forum.
  • Uses procedures, policy manuals, knowledge-base and other reference materials to assist in answering various general inquiries and issues.
  • Triages specific and complex inquiries to appropriate resource (management, clinical call center, billing call center, etc.).
  • Documents customer inquiries, issues, transactions and other relevant information into department computer system.
  • Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures.
  • Performs related duties as required. (ADA Essential Functions)

Requirements:

  • High School Diploma or equivalent, required. Bachelor’s degree, preferred.
  • Prior related customer service experience, preferred.
  • Working knowledge of computer applications and data entry skills, required.
  • Customer service skills, required.
  • Ability to communicate and interact effectively with patients, families, and healthcare providers, required.

Benefits:

  • Best-in-class telephony platform.
  • Financially stable and growing company.
  • Comprehensive market competitive benefit packages.
  • Extensive training including introductory training in technology, healthcare terminology development and customer service-centric soft skills. They also offer ongoing refresher training, peer-to-peer training and a special ops team boot camp.
  • Culture of C.A.R.E. (connectedness, awareness, respect, and empathy) that ensures every employee has the tools to deliver an exceptional experience.

You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for the Customer Service Representative – Call Center position

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Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Senior Patient Access Representative, Call Center

 

Position Summary:
Leads and guides customer service staff in the performance of duties. Performs all functions of the Customer Service Representative.

Responsibilities:

  • Leads and guides customer service staff in the performance of duties.
  • Participates in training new staff members and ongoing educational programs for staff.
  • Assists in prioritizing, scheduling, assigning and monitoring work to optimize operational service.
  • Addresses more complex customer service issues, as needed.
  • Performs all functions of the Customer Service Representative.
  • Assists individuals in making appointments for various clinical services throughout the Health System.
  • Facilitates appointment requests received through Health System’s centralized online forum.
  • Uses procedures, policy manuals, knowledge base and other reference materials to assist in answering various general inquiries and issues.
  • Triages specific and complex inquires to appropriate resource (management, clinical call center, billing call center, etc.).
  • Documents customer inquiries, issues, transactions and other relevant information into department computer system.
  • Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures.
  • Performs related duties as required.
    * ADA Essential Functions

Requirements:

  • High School Diploma or equivalent, required. Bachelor’s degree, preferred.
  • Minimum of two (2) years related customer service experience, required.
  • Working knowledge of computer applications and data entry skills, required.
  • Demonstrated customer service skills, required. Ability to communicate and interact effectively with patients, families, and healthcare providers, required.

Benefits:

  • Best-in-class telephony platform.
  • Financially stable and growing company.
  • Comprehensive market competitive benefit packages
  • Extensive training including introductory training in technology, healthcare terminology development and customer service-centric soft skills. They also offer ongoing refresher training, peer-to-peer training and a special ops team boot camp.
  • Culture of C.A.R.E. (connectedness, awareness, respect, and empathy) that ensures every employee has the tools to deliver an exceptional experience.

You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for the Senior Customer Service Representative, Call Center position

APPLY NOW

Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Supervisor Patient Access, Call Center

Position Summary:
Supervises and coordinates the staff and daily operations of Formativ’s centralized call center. Ensures call center customer satisfaction goals are consistently met.

Responsibilities:

  • Supervises, hires, trains, disciplines and evaluates the performance of staff. Ensures performance appraisals are completed in a timely manner.
  • Prioritizes, schedules, assigns and monitors work to optimize operational service.
  • Analyzes, recommends, implements and monitors approved work-flow changes.
  •  Addresses and resolves complex customer inquiries and issues. Triages specific in-depth inquiries to appropriate resource (clinical call center, billing call center, etc.).
  • Compiles and analyzes statistics related to call center activities and reports on trends. Determines potential causes, and develops recommendations for process improvements.
  • Participates in developing and delivering training related to operations.
  •  Ensures proper maintenance and integrity of conventional and computer-aided records and information.
  • Builds and maintains productive intra- departmental work relationships to optimize operations.
  • Maintains department supply and equipment inventory.
  • Performs related duties as required.
    * ADA Essential Functions

Requirements:

  • High School Diploma or equivalent, required.
  • Minimum of three (3) years progressively responsible, related customer service experience, required.
  • Proficient in PC applications (Microsoft Excel, PowerPoint, Word). Ability to produce high quality reports, presentations, or other documents.
  • Excellent customer relations communication and issue resolution skills, required.

Benefits:

  • Best-in-class telephony platform.
  • Financially stable and growing company.
  • Comprehensive market competitive benefit packages
  • Extensive training including introductory training in technology, healthcare terminology development and customer service-centric soft skills. They also offer ongoing refresher training, peer-to-peer training and a special ops team boot camp.
  • Culture of C.A.R.E. (connectedness, awareness, respect, and empathy) that ensures every employee has the tools to deliver an exceptional experience.

You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for Supervisor, Call Center position

APPLY NOW

Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Accounting Assistant

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Vice President of Finance / Controller

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Client Revenue Manager

You can apply through Hudson which is a recruitment services organization.

Apply for Client Revenue Manager

APPLY NOW

Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Accounts Receivable Representative
Operations Clerk

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Medical Billing Representative

Overview:

Formativ is seeking a dynamic individual to join our Revenue Cycle Management team as a Patient Collections Representative. This position is responsible for answering incoming patient calls and assisting with all inquiries, as well as completing outgoing calls as required.  Also responsible for the patient collection cycle for assigned accounts, such as letter and call generation, preparing lists to send to physicians, and sending accounts to collection agencies.

Responsibilities:

  • Handles incoming and outgoing calls to patients with excellent customer service
  • Reviews patient accounts and can explain balances and issues to patients
  • Follows up on outstanding patient balances
  • Assists in patient payment posting, working patient balance aging, and processing payments
  • Works with other staff within the billing department to ensure accurate and efficient response to patient inquiries
  • Works as a supportive team member to foster a friendly, professional, and team-oriented work environment.
  • Other duties as assigned by the supervisor

Qualifications:

  • High School Diploma/GED required
  • At least 1 year of previous experience with patient customer service in a medical office setting preferred.
  • Knowledge of medical terminology, HCPCS, ICD-9/ICD-10, and CPT codes, as well as deductibles, co-insurances and co-pays.
  • Strong attention to detail; ability to organize work and perform duties with a high level of accuracy.
  • Basic computer skills; data entry and Microsoft Excel.
  • Excellent written and verbal communication skills; ability to read, write, and interpret information and speak fluent English. Ability to speak Spanish a plus.

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Credentialing/Contracts Specialist
Vice President, RCM Process Management
Sales Engineer

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Vice President, Sales

You can apply for this position on the ICIMS portal, click now 

APPLY NOW 

Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Vice President, Client Success

You can apply for this position on the ICIMS portal, click now 

APPLY NOW 

Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Accounts Receivable Representative