Careers

Formativ Health is a management services organization that is redefining Practice Management and end-to-end Revenue Cycle through the integration of technology-enabled Patient Access, Revenue Cycle Management, Practice Operations and Advisory Services. 

Formativ Health is an Equal Opportunity Employer and hires candidates regardless of age, gender, race, religion, or sexual orientation.

Patient Access Representative - Call Center

We’re hiring several outstanding Customer Service Representatives to join our new call center in Jacksonville, FL. If you’re someone who takes pride in providing exceptional customer service, we want to hear from you.

Position Summary:
Receives calls to centralized call center and assists individuals requesting information regarding patient services and programs. Fulfills customer needs, resolves issues and ensures customer satisfaction.

Responsibilities:

  • Assists individuals in making appointments for various clinical services.
  • Identifies specific patient needs to determine appropriate appointment type, location and urgency.
  • Obtains necessary demographic and insurance information and enters data into department computer system.
  • Verifies insurance coverage and other related data with third-party carriers for scheduled appointments/procedures.
  • Determines if patient requires language interpretation, wheelchair and/or transportation accommodations and facilitates scheduling of services.
  • Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
  • Facilitates appointment requests received through centralized online forum.
  • Uses procedures, policy manuals, knowledge-base and other reference materials to assist in answering various general inquiries and issues.
  • Triages specific and complex inquiries to appropriate resource (management, clinical call center, billing call center, etc.).
  • Documents customer inquiries, issues, transactions and other relevant information into department computer system.
  • Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures.
  • Performs related duties as required. (ADA Essential Functions)

Requirements:

  • High School Diploma or equivalent, required. Bachelor’s degree, preferred.
  • Prior related customer service experience, preferred.
  • Working knowledge of computer applications and data entry skills, required.
  • Customer service skills, required.
  • Ability to communicate and interact effectively with patients, families, and healthcare providers, required.

Benefits:

  • Best-in-class telephony platform.
  • Financially stable and growing company.
  • Comprehensive market competitive benefit packages.
  • Extensive training including introductory training in technology, healthcare terminology development and customer service-centric soft skills. They also offer ongoing refresher training, peer-to-peer training and a special ops team boot camp.
  • Culture of C.A.R.E. (connectedness, awareness, respect, and empathy) that ensures every employee has the tools to deliver an exceptional experience.

You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for the Customer Service Representative – Call Center position

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Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Senior Patient Access Representative, Call Center

 

Position Summary:
Leads and guides customer service staff in the performance of duties. Performs all functions of the Customer Service Representative.

Responsibilities:

  • Leads and guides customer service staff in the performance of duties.
  • Participates in training new staff members and ongoing educational programs for staff.
  • Assists in prioritizing, scheduling, assigning and monitoring work to optimize operational service.
  • Addresses more complex customer service issues, as needed.
  • Performs all functions of the Customer Service Representative.
  • Assists individuals in making appointments for various clinical services throughout the Health System.
  • Facilitates appointment requests received through Health System’s centralized online forum.
  • Uses procedures, policy manuals, knowledge base and other reference materials to assist in answering various general inquiries and issues.
  • Triages specific and complex inquires to appropriate resource (management, clinical call center, billing call center, etc.).
  • Documents customer inquiries, issues, transactions and other relevant information into department computer system.
  • Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures.
  • Performs related duties as required.
    * ADA Essential Functions

Requirements:

  • High School Diploma or equivalent, required. Bachelor’s degree, preferred.
  • Minimum of two (2) years related customer service experience, required.
  • Working knowledge of computer applications and data entry skills, required.
  • Demonstrated customer service skills, required. Ability to communicate and interact effectively with patients, families, and healthcare providers, required.

Benefits:

  • Best-in-class telephony platform.
  • Financially stable and growing company.
  • Comprehensive market competitive benefit packages
  • Extensive training including introductory training in technology, healthcare terminology development and customer service-centric soft skills. They also offer ongoing refresher training, peer-to-peer training and a special ops team boot camp.
  • Culture of C.A.R.E. (connectedness, awareness, respect, and empathy) that ensures every employee has the tools to deliver an exceptional experience.

You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for the Senior Customer Service Representative, Call Center position

APPLY NOW

Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Supervisor Patient Access, Call Center

Position Summary:
Supervises and coordinates the staff and daily operations of Formativ’s centralized call center. Ensures call center customer satisfaction goals are consistently met.

Responsibilities:

  • Supervises, hires, trains, disciplines and evaluates the performance of staff. Ensures performance appraisals are completed in a timely manner.
  • Prioritizes, schedules, assigns and monitors work to optimize operational service.
  • Analyzes, recommends, implements and monitors approved work-flow changes.
  •  Addresses and resolves complex customer inquiries and issues. Triages specific in-depth inquiries to appropriate resource (clinical call center, billing call center, etc.).
  • Compiles and analyzes statistics related to call center activities and reports on trends. Determines potential causes, and develops recommendations for process improvements.
  • Participates in developing and delivering training related to operations.
  •  Ensures proper maintenance and integrity of conventional and computer-aided records and information.
  • Builds and maintains productive intra- departmental work relationships to optimize operations.
  • Maintains department supply and equipment inventory.
  • Performs related duties as required.
    * ADA Essential Functions

Requirements:

  • High School Diploma or equivalent, required.
  • Minimum of three (3) years progressively responsible, related customer service experience, required.
  • Proficient in PC applications (Microsoft Excel, PowerPoint, Word). Ability to produce high quality reports, presentations, or other documents.
  • Excellent customer relations communication and issue resolution skills, required.

Benefits:

  • Best-in-class telephony platform.
  • Financially stable and growing company.
  • Comprehensive market competitive benefit packages
  • Extensive training including introductory training in technology, healthcare terminology development and customer service-centric soft skills. They also offer ongoing refresher training, peer-to-peer training and a special ops team boot camp.
  • Culture of C.A.R.E. (connectedness, awareness, respect, and empathy) that ensures every employee has the tools to deliver an exceptional experience.

You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for Supervisor, Call Center position

APPLY NOW

Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

IT Systems Engineer

Responsibilities:

  • Install and troubleshoot of laptops, PCs, printers, scanners, copiers, etc.
  • Install and manage office telecom and AV/conferencing equipment
  • Installation and management of system images
  • Network management and troubleshooting (router, firewall, VPNs, wireless)
  • Manage servers (backups, upgrades/updates)
  • Trouble-shooting problems with other areas of IT
  • Build servers (installing OS, MS SQL, IIS, Active Directory, )

Requirements:

  • BS or equivalent degree in Computer Science, IT Systems, IS or Engineering
  • 8+ years of experience managing server environments
  • Excellent interpersonal and communication skills
  • Excellent time management skills
  • Excellent knowledge of Windows software
  • Excellent knowledge of networks and networking protocols
  • Good knowledge of MS Active Directory, MS SQL
  • Experience in troubleshooting and managing VM environments

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Medical Billing Supervisor

Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Medical Billing Representative

The medical billing representative is responsible for generating revenue, collect accounts and maintain invoices for services rendered at a health care facility. Attention to detail and the ability to effectively resolve customer problems are just some of the qualifications needed for this position.

Responsibilities:

  • Completes patient registration by entering patient demographic information
  • Verifies eligibility and benefits for insurance coverage
  • Enters charges to create clean claims and submits claims to primary & secondary insurance companies either electronically or by paper (with copy of primary EOB for Secondary claims)
  • Works account aging and correspondence
  • Answers questions from patients, co-workers and insurance companies
  • Identifies and resolves patient billing complaints
  • Prepares, reviews and sends patient statements
  • Works with patients to establish payment plans. Reports status of delinquent accounts
  • Prepares information for the collection agency
  • Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers
  • Ability to evaluate an EOB and determine short pays
  • Responsible for posting all payments and adjustments from individual checks, cash, credit cards, bulk remittances, paper or electronic media to appropriate account
  • Understanding of coordination of benefits and payer responsibility
  • Train new team members assigned to like-accounts. May require travel, if necessary, to another office location for the training.
  • Additional duties as needed.
  • Conducts self in accordance with company policies, procedures and handbook
  • Maintains strict confidentiality and adheres to all HIPAA guidelines

Qualifications:

  • High School Diploma or GED
  • Knowledge of medical billing process, basic coding and collection practices
  • Knowledge and appropriate use of medical terminology
  • Knowledge of CPT & ICD10 codes
  • Medical office experience or comparative educational experience in medical billing program with or without certification
  • Knowledge of medical billing software – eClinicalWorks (eCW)
  • Knowledge of business office procedures
  • Must be well organized and detail-oriented
  • Ability to operate a computer and basic office equipment
  • Ability to operate a multi-line telephone
  • Skilled in telephone etiquette
  • Ability to establish and maintain effective working relationships with patients, co-workers, supervisors, and managers

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Billing Lead

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Credentialing/Contracts Specialist

The Credentialing Specialist is responsible for assisting physician clients with obtaining and maintaining licensure, privileges at facilities and credentials with insurance companies and other payors.

Responsibilities:

  • Completes, reviews and updates all credentialing and re-credentialing applications.
  • Completes and reviews various enrollment applications for insurance credentialing and malpractice insurance.
  • Maintains physician files on CAQH database.
  • Contacts providers as necessary to obtain documents.
  • Updates and maintains credentialing database.
  • Provides status of credentialing process to physician clients and PM clients regularly.
  • Conducts self in accordance with company policies, procedures and Employee Handbook.
  • Performs other duties as necessary.

Qualifications:

  • High School Diploma or GED.
  • Familiar with various payer requirements for physician credentialing including Medicare, Medicaid, and private payers.
  • Familiar with malpractice documentation.
  • Familiar with physician CVs and licensing requirements.
  • Familiar with physician board certification documents.
  • Strong organizational skills with attention to detail.
  • Excellent communication skills (via telephone and electronic).
  • Shows initiative to accomplish tasks.
  • Knowledge of business office procedures.
  • Ability to operate a computer and basic office equipment.
  • Ability to operate a multi-line telephone.
  • Ability to establish and maintain effective working relationships with clients, co-workers, supervisors, and managers.

Preferred Skills:

  • Previous physician credentialing experience preferred.

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Vice President of Finance / Controller

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Financial Planning & Analysis

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Patient Accounts Receivable Representative

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Sales Engineer

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Vice President, Sales

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Vice President, Client Success

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.