Careers

Formativ Health is a management services organization that is redefining Practice Management and end-to-end Revenue Cycle through the integration of technology-enabled Patient Access, Revenue Cycle Management, Practice Operations and Advisory Services. 

Formativ Health is an Equal Opportunity Employer and hires candidates regardless of age, gender, race, religion, or sexual orientation.

Medical Billing Representative

Overview:

Formativ is seeking a dynamic individual to join our Revenue Cycle Management team as a Patient Collections Representative. This position is responsible for answering incoming patient calls and assisting with all inquiries, as well as completing outgoing calls as required.  Also responsible for the patient collection cycle for assigned accounts, such as letter and call generation, preparing lists to send to physicians, and sending accounts to collection agencies.

Responsibilities:

  • Handles incoming and outgoing calls to patients with excellent customer service
  • Reviews patient accounts and can explain balances and issues to patients
  • Follows up on outstanding patient balances
  • Assists in patient payment posting, working patient balance aging, and processing payments
  • Works with other staff within the billing department to ensure accurate and efficient response to patient inquiries
  • Works as a supportive team member to foster a friendly, professional, and team-oriented work environment.
  • Other duties as assigned by the supervisor

Qualifications:

  • High School Diploma/GED required
  • At least 1 year of previous experience with patient customer service in a medical office setting preferred.
  • Knowledge of medical terminology, HCPCS, ICD-9/ICD-10, and CPT codes, as well as deductibles, co-insurances and co-pays.
  • Strong attention to detail; ability to organize work and perform duties with a high level of accuracy.
  • Basic computer skills; data entry and Microsoft Excel.
  • Excellent written and verbal communication skills; ability to read, write, and interpret information and speak fluent English. Ability to speak Spanish a plus.

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Accounts Receivable Representative
Accounts Receivable Lead
Billing Supervisor

Overview:

We’re hiring a Billing Supervisor to join Formativ Health’s team in Columbus, OH. The Billing Supervisor will oversee staff and operations within specific billing groups. If you have billing management experience and excellent leadership skills, we want to hear from you.

Formativ Health is a fast-growing, healthcare practices management company dedicated to the values of team collaboration, customer service and quality assurance. They offer competitive pay, great benefits, training and an array of perks.

Responsibilities:

  • Provides guidance and direct supervision to staff members
  • Fosters a supportive team environment and answers staff questions
  • Troubleshoots and resolves billing issues and complaints
  • Provide hands on support as necessary and performs all aspects of client billing
  • Responsible for scheduling, performance reviews, and performance counseling of staff
  • Collaborates with Revenue Cycle manager and/ or Director of Revenue Cycle and possibly other department supervisors to review and improve upon existing department policies and procedures, as well as implements new policies and procedures to ensure overall client satisfaction
  • Conducts billing group(s) team meetings
  • Implements, enforces, supports and promotes  Formativ Health policies and procedures
  • Displays excellent leadership and problem solving skills
  • Represents Formativ Health with professionalism and provides excellent customer service
  • Conducts self in accordance with company policies, procedures and handbook
  • Maintains strict confidentiality and adheres to all HIPAA guidelines
  • Manages and/or participates in projects as assigned by Manager/Director
  • Responsible for Time & Attendance management for assigned staff
  • Additional duties as assigned

Qualifications:

  • High School Diploma or GED; Bachelor’s degree preferred
  • Two years minimum revenue cycle billing experience, preferably as a Lead or Supervisor during that time
  • Knowledge of and experience with full scope of medical billing, basic coding and collection practices
  • Knowledge of medical billing procedures for multiple medical specialties
  • Knowledge of medical billing software’s and ability to train new users
  • Knowledge of business office procedures and ability to train new users
  • Ability to operate a computer and basic office equipment and train new users
  • Ability to operate a multi-line telephone and train new users
  • Skills in answering a telephone in a pleasant and helpful manner
  • Knowledge and appropriate use of medical terminology
  • Must be well organized and detail-oriented
  • Must be able to work under pressure, meet deadlines and handle stressful situations in a professional manner
  • Must have excellent written and verbal communication skills
  • Ability to motivate staff and increase morale
  • Ability to establish and maintain effective working relationships with patients, co-workers, supervisors, and managers

 You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for the Billing Supervisor position

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Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Medical Account Billing Representative

Overview:

We’re hiring a Medical Account Billing Representative to join Formativ Health’s team in Columbus, OH. If you have medical billing or office experience and excellent communication skills, we want to hear from you.

Formativ Health is a fast-growing, healthcare practices management company dedicated to the values of team collaboration, customer service and quality assurance. They offer competitive pay, great benefits, training and an array of perks

Responsibilities:

  • Completes patient registration by entering patient demographic information
  • Verifies eligibility and benefits for insurance coverage
  • Enters charges to create clean claims and submits claims to primary & secondary insurance companies either electronically or by paper (with copy of primary EOB for Secondary claims)
  • Works account aging and correspondence
  • Answers questions from patients, co-workers and insurance companies
  • Identifies and resolves patient billing complaints
  • Prepares, reviews and sends patient statements
  • Works with patients to establish payment plans.  Reports status of delinquent accounts
  • Prepares information for the collection agency
  • Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers
  • Ability to evaluate an EOB and determine short pays
  • Responsible for posting all payments and adjustments from individual checks, cash, credit cards, bulk remittances, paper or electronic media to appropriate account
  • Understanding of coordination of benefits and payer responsibility
  • Train new team members assigned to like-accounts. May require travel, if necessary, to another office location for the training.
  • Additional duties as needed.
  • Conducts self in accordance with company policies, procedures and handbook
  • Maintains strict confidentiality and adheres to all HIPAA guidelines

Qualifications:

  • High School Diploma or GED
  • Knowledge of medical billing process, basic coding and collection practices
  • Knowledge and appropriate use of medical terminology
  • Knowledge of CPT  & ICD9/10 codes
  • Medical office experience or comparative educational experience in medical billing program with or without certification
  • Knowledge of medical billing software(s) with a preference to Allscripts, Centricity, Kareo and Advanced MD
  • Knowledge of business office procedures
  • Must be well organized and detail-oriented
  • Ability to operate a computer and basic office equipment
  • Ability to operate a multi-line telephone
  • Skilled in telephone etiquette
  • Ability to establish and maintain effective working relationships with patients, co-workers, supervisors, and managers.

 You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

You can apply for the Medical Account Billing Representative position

APPLY NOW 

Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Data Analyst

Responsibilities:

  • Serves as a liaison between business users and department to identify strategies for evaluation of key performance indicators (KPIs), quality metrics, agent behaviors, etc..
    Analyzes current and future end-user needs to support and improve organizational operations.
    Designs reports for use by internal and external stakeholders.
    Prepares complex data and statistical reports in a readable format for use by leadership, clients, and stakeholders.
    Collaborates with management and IT staff to support defined business requirements.
    Analyzes data and prepares data trend reports.
    Maintains consistency and integrity of data collection and storage.
    Interfaces data from Health System hospitals for reporting purposes; develops and analyzes systems needed to obtain information or statistics vital to departmental operations.
    Performs related duties, as required.

Requirements:

  • Bachelor’s Degree in Basic Sciences or related field, required.
  • Minimum of two (2) years progressively responsible, related customer service experience, including data analysis, knowledge of research methods, basic statistics, and business intelligence applications, required.
  • Call center experience, preferred.
  • Clinical/Healthcare experience, preferred.
  • Excellent analytical and problem solving skills, required.
  • Proficient in data analysis and quantification including interpreting statistical data to identify trends and exceptions, required.
  • Proficient in Microsoft Office applications, required.
  • Strong verbal and written communication skills, required.

 You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for the Data Analyst Position

APPLY NOW 

Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

IT Systems Engineer

Responsibilities:

  • Install and troubleshoot of laptops, PCs, printers, scanners, copiers, etc.
  • Install and manage office telecom and AV/conferencing equipment
  • Installation and management of system images
  • Network management and troubleshooting (router, firewall, VPNs, wireless)
  • Manage servers (backups, upgrades/updates)
  • Trouble-shooting problems with other areas of IT
  • Build servers (installing OS, MS SQL, IIS, Active Directory, )

Requirements:

  • BS or equivalent degree in Computer Science, IT Systems, IS or Engineering
  • 8+ years of experience managing server environments
  • Excellent interpersonal and communication skills
  • Excellent time management skills
  • Excellent knowledge of Windows software
  • Excellent knowledge of networks and networking protocols
  • Good knowledge of MS Active Directory, MS SQL
  • Experience in troubleshooting and managing VM environments

You can apply for this position on the ICIMS portal, click now 

APPLY NOW 

Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Patient Access Representative - Call Center

We’re hiring several outstanding Customer Service Representatives to join our new call center in Jacksonville, FL. If you’re someone who takes pride in providing exceptional customer service, we want to hear from you.

Position Summary:
Receives calls to centralized call center and assists individuals requesting information regarding patient services and programs. Fulfills customer needs, resolves issues and ensures customer satisfaction.

Responsibilities:

  • Assists individuals in making appointments for various clinical services.
  • Identifies specific patient needs to determine appropriate appointment type, location and urgency.
  • Obtains necessary demographic and insurance information and enters data into department computer system.
  • Verifies insurance coverage and other related data with third-party carriers for scheduled appointments/procedures.
  • Determines if patient requires language interpretation, wheelchair and/or transportation accommodations and facilitates scheduling of services.
  • Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
  • Facilitates appointment requests received through centralized online forum.
  • Uses procedures, policy manuals, knowledge-base and other reference materials to assist in answering various general inquiries and issues.
  • Triages specific and complex inquiries to appropriate resource (management, clinical call center, billing call center, etc.).
  • Documents customer inquiries, issues, transactions and other relevant information into department computer system.
  • Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures.
  • Performs related duties as required. (ADA Essential Functions)

Requirements:

  • High School Diploma or equivalent, required. Bachelor’s degree, preferred.
  • Prior related customer service experience, preferred.
  • Working knowledge of computer applications and data entry skills, required.
  • Customer service skills, required.
  • Ability to communicate and interact effectively with patients, families, and healthcare providers, required.

Benefits:

  • Best-in-class telephony platform.
  • Financially stable and growing company.
  • Comprehensive market competitive benefit packages.
  • Extensive training including introductory training in technology, healthcare terminology development and customer service-centric soft skills. They also offer ongoing refresher training, peer-to-peer training and a special ops team boot camp.
  • Culture of C.A.R.E. (connectedness, awareness, respect, and empathy) that ensures every employee has the tools to deliver an exceptional experience.

You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for the Customer Service Representative – Call Center position

APPLY NOW

Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Senior Patient Access Representative, Call Center

 

Position Summary:
Leads and guides customer service staff in the performance of duties. Performs all functions of the Customer Service Representative.

Responsibilities:

  • Leads and guides customer service staff in the performance of duties.
  • Participates in training new staff members and ongoing educational programs for staff.
  • Assists in prioritizing, scheduling, assigning and monitoring work to optimize operational service.
  • Addresses more complex customer service issues, as needed.
  • Performs all functions of the Customer Service Representative.
  • Assists individuals in making appointments for various clinical services throughout the Health System.
  • Facilitates appointment requests received through Health System’s centralized online forum.
  • Uses procedures, policy manuals, knowledge base and other reference materials to assist in answering various general inquiries and issues.
  • Triages specific and complex inquires to appropriate resource (management, clinical call center, billing call center, etc.).
  • Documents customer inquiries, issues, transactions and other relevant information into department computer system.
  • Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures.
  • Performs related duties as required.
    * ADA Essential Functions

Requirements:

  • High School Diploma or equivalent, required. Bachelor’s degree, preferred.
  • Minimum of two (2) years related customer service experience, required.
  • Working knowledge of computer applications and data entry skills, required.
  • Demonstrated customer service skills, required. Ability to communicate and interact effectively with patients, families, and healthcare providers, required.

Benefits:

  • Best-in-class telephony platform.
  • Financially stable and growing company.
  • Comprehensive market competitive benefit packages
  • Extensive training including introductory training in technology, healthcare terminology development and customer service-centric soft skills. They also offer ongoing refresher training, peer-to-peer training and a special ops team boot camp.
  • Culture of C.A.R.E. (connectedness, awareness, respect, and empathy) that ensures every employee has the tools to deliver an exceptional experience.

You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for the Senior Customer Service Representative, Call Center position

APPLY NOW

Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Supervisor Patient Access, Call Center

Position Summary:
Supervises and coordinates the staff and daily operations of Formativ’s centralized call center. Ensures call center customer satisfaction goals are consistently met.

Responsibilities:

  • Supervises, hires, trains, disciplines and evaluates the performance of staff. Ensures performance appraisals are completed in a timely manner.
  • Prioritizes, schedules, assigns and monitors work to optimize operational service.
  • Analyzes, recommends, implements and monitors approved work-flow changes.
  •  Addresses and resolves complex customer inquiries and issues. Triages specific in-depth inquiries to appropriate resource (clinical call center, billing call center, etc.).
  • Compiles and analyzes statistics related to call center activities and reports on trends. Determines potential causes, and develops recommendations for process improvements.
  • Participates in developing and delivering training related to operations.
  •  Ensures proper maintenance and integrity of conventional and computer-aided records and information.
  • Builds and maintains productive intra- departmental work relationships to optimize operations.
  • Maintains department supply and equipment inventory.
  • Performs related duties as required.
    * ADA Essential Functions

Requirements:

  • High School Diploma or equivalent, required.
  • Minimum of three (3) years progressively responsible, related customer service experience, required.
  • Proficient in PC applications (Microsoft Excel, PowerPoint, Word). Ability to produce high quality reports, presentations, or other documents.
  • Excellent customer relations communication and issue resolution skills, required.

Benefits:

  • Best-in-class telephony platform.
  • Financially stable and growing company.
  • Comprehensive market competitive benefit packages
  • Extensive training including introductory training in technology, healthcare terminology development and customer service-centric soft skills. They also offer ongoing refresher training, peer-to-peer training and a special ops team boot camp.
  • Culture of C.A.R.E. (connectedness, awareness, respect, and empathy) that ensures every employee has the tools to deliver an exceptional experience.

You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for Supervisor, Call Center position

APPLY NOW

Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Client Revenue Manager

You can apply through Hudson which is a recruitment services organization.

Apply for Client Revenue Manager

APPLY NOW

Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Vice President of Finance / Controller

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Accounts Receivable Representative
Operations Clerk

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Regional Director of Revenue Cycle Operations
Vice President, Human Resources
Accounts Receivable Representative
Sales Director
Vice President, Sales

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Vice President, Client Services

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Junior Accountant
Accounting Assistant

You can apply for this position on the ICIMS portal, click now 

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Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.