Careers

Formativ Health is a management services organization that is redefining Practice Management and end-to-end Revenue Cycle through the integration of technology-enabled Patient Access, Revenue Cycle Management, Practice Operations and Advisory Services. 

Formativ Health is an Equal Opportunity Employer and hires candidates regardless of age, gender, race, religion, or sexual orientation.

Customer Service Representative – Call Center

We’re hiring several outstanding Customer Service Representatives to join our new call center in Jacksonville, FL. If you’re someone who takes pride in providing exceptional customer service, we want to hear from you.

Position Summary:
Receives calls to centralized call center and assists individuals requesting information regarding patient services and programs. Fulfills customer needs, resolves issues and ensures customer satisfaction.

Responsibilities:

  • Assists individuals in making appointments for various clinical services.
  • Identifies specific patient needs to determine appropriate appointment type, location and urgency.
  • Obtains necessary demographic and insurance information and enters data into department computer system.
  • Verifies insurance coverage and other related data with third-party carriers for scheduled appointments/procedures.
  • Determines if patient requires language interpretation, wheelchair and/or transportation accommodations and facilitates scheduling of services.
  • Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
  • Facilitates appointment requests received through centralized online forum.
  • Uses procedures, policy manuals, knowledge-base and other reference materials to assist in answering various general inquiries and issues.
  • Triages specific and complex inquiries to appropriate resource (management, clinical call center, billing call center, etc.).
  • Documents customer inquiries, issues, transactions and other relevant information into department computer system.
  • Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures.
  • Performs related duties as required. (ADA Essential Functions)

Requirements:

  • High School Diploma or equivalent, required. Bachelor’s degree, preferred.
  • Prior related customer service experience, preferred.
  • Working knowledge of computer applications and data entry skills, required.
  • Customer service skills, required.
  • Ability to communicate and interact effectively with patients, families, and healthcare providers, required.

Benefits:

  • Best-in-class telephony platform.
  • Financially stable and growing company.
  • Comprehensive market competitive benefit packages.
  • Extensive training including introductory training in technology, healthcare terminology development and customer service-centric soft skills. They also offer ongoing refresher training, peer-to-peer training and a special ops team boot camp.

You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for the Customer Service Representative – Call Center position

APPLY NOW

Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Director, Human Resources

Responsibilities:

  • Responsible for the day to day tactical HR Operations, including colleague relations.
  • Manage Generalist projects and report ongoing progress to the VP, HR while ensuring team is exceeding annual departmental goals.
  • Oversee the administration of the HR policies, procedures, programs, and practices; including planning, organization, development, implementation, coordination, and direction.
  • Manage tools to onboard colleagues and ensure all new hire compliance processes completed.
  • Work closely with Generalists and Business Leaders to recommend departmental and organizational policies, procedures, and programs.
  • Manage, mentor and coach HR Generalists.
  • Responsible for Colleague Relations Management for all colleagues within assigned business lines including monitoring exit interviews.
  • Oversee rewards and recognition and annual colleague survey.
  • Provides day to day performance management guidance to managers (coaching, counseling, career development, disciplinary actions).
  • Works closely with management and colleagues to improve work relationships, build morale, increase productivity and retention
  • Provide guidance and input on business unit restructures, workforce planning, succession planning.
  • Participate in client team weekly meetings and provide colleague focus for Quarterly/Annual planning meetings
  • Responsible for leading Performance Management process.
  • Annual evaluations.
  • Participate in annual budgeting process.
  • Manage response to EEOC and legal inquiries when received.
  • Manage all client acquisition activities; act as the HR point of contact for potential clients.

Qualifications:

  • Bachelor’s degree and a minimum of 15 years Human Resources management experience.
  • Demonstrated experience in mentoring and coaching subordinates and managing the HR function in a multi-faceted organization with multiple business lines.
  • Detail-oriented with customer focused communication skills, strong project and time management skills.
  • Position requires the ability to fully integrate into nThrive by learning the culture, and understanding the products and service offerings.
  • General knowledge of the principles and practices of Human Resources Administration.
  • Knowledge of sound techniques in all aspects of Colleague Management.
  • Ability to develop long-term plans and programs and evaluate work accomplishments.
  • Ability to apply and adapt practices and techniques to the special requirements of Senior Management; ability to establish and maintain effective relationships with other management staff, colleagues, and the general public.
  • Travel for this position expected to be less than 25%.

Preferred Skills:

  • Prior experience in Healthcare and Technology. (preferred)
  • Previous experience with a remote workforce and an acquisition based environment. (preferred)
  • Knowledge of ADP, Taleo and other HCM systems. (preferred)

You can apply through the ICIMS portal, click to apply now.

Senior Customer Service Representative - Call Center

 

Position Summary:
Leads and guides customer service staff in the performance of duties. Performs all functions of the Customer Service Representative.

Responsibilities:

  • Leads and guides customer service staff in the performance of duties.
  • Participates in training new staff members and ongoing educational programs for staff.
  • Assists in prioritizing, scheduling, assigning and monitoring work to optimize operational service.
  • Addresses more complex customer service issues, as needed.
  • Performs all functions of the Customer Service Representative.
  • Assists individuals in making appointments for various clinical services throughout the Health System.
  • Facilitates appointment requests received through Health System’s centralized online forum.
  • Uses procedures, policy manuals, knowledge base and other reference materials to assist in answering various general inquiries and issues.
  • Triages specific and complex inquires to appropriate resource (management, clinical call center, billing call center, etc.).
  • Documents customer inquiries, issues, transactions and other relevant information into department computer system.
  • Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures.
  • Performs related duties as required.
    * ADA Essential Functions

Requirements:

  • High School Diploma or equivalent, required. Bachelor’s degree, preferred.
  • Minimum of two (2) years related customer service experience, required.
  • Working knowledge of computer applications and data entry skills, required.
  • Demonstrated customer service skills, required. Ability to communicate and interact effectively with patients, families, and healthcare providers, required.

Benefits:

  • Best-in-class telephony platform.
  • Financially stable and growing company.
  • Comprehensive market competitive benefit packages
  • Extensive training including introductory training in technology, healthcare terminology development and customer service-centric soft skills. They also offer ongoing refresher training, peer-to-peer training and a special ops team boot camp.

You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for the Senior Customer Service Representative, Call Center position

APPLY NOW

Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Supervisor - Call Center

 

Position Summary:
Supervises and coordinates the staff and daily operations of Formativ’s centralized call center. Ensures call center customer satisfaction goals are consistently met.

Responsibilities:

  • Supervises, hires, trains, disciplines and evaluates the performance of staff. Ensures performance appraisals are completed in a timely manner.
  • Prioritizes, schedules, assigns and monitors work to optimize operational service.
  • Analyzes, recommends, implements and monitors approved work-flow changes.
  •  Addresses and resolves complex customer inquiries and issues. Triages specific in-depth inquiries to appropriate resource (clinical call center, billing call center, etc.).
  • Compiles and analyzes statistics related to call center activities and reports on trends. Determines potential causes, and develops recommendations for process improvements.
  • Participates in developing and delivering training related to operations.
  •  Ensures proper maintenance and integrity of conventional and computer-aided records and information.
  • Builds and maintains productive intra- departmental work relationships to optimize operations.
  • Maintains department supply and equipment inventory.
  • Performs related duties as required.
    * ADA Essential Functions

Requirements:

  • High School Diploma or equivalent, required.
  • Minimum of three (3) years progressively responsible, related customer service experience, required.
  • Proficient in PC applications (Microsoft Excel, PowerPoint, Word). Ability to produce high quality reports, presentations, or other documents.
  • Excellent customer relations communication and issue resolution skills, required.

Benefits:

  • Best-in-class telephony platform.
  • Financially stable and growing company.
  • Comprehensive market competitive benefit packages
  • Extensive training including introductory training in technology, healthcare terminology development and customer service-centric soft skills. They also offer ongoing refresher training, peer-to-peer training and a special ops team boot camp.

You can apply through Hudson which is a recruitment services organization, that has been retained to support the start-up of our Jacksonville Patient Access Center.

Apply for Supervisor, Call Center position

APPLY NOW

Hudson (www.hudson.com) is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.

Business / Quality Analyst - Product Development

The Business/Quality Analyst is responsible for working with teams and clients to gather and document the requirements to develop and improve Formativ’s software products. Also responsible for creating and implementing test plans for quality assurance.

Responsibilities:

  • Develop and maintain requirement gathering documentation and procedures based on product specifications
  • Write and maintain testing script and programs to touch every aspect of the software product
  • Ability to analyze project documents in order to prepare effective test plans and test cases for Health Care IT applications
  • Comfortable publishing project sites, plans, and documentation using tools such as JIRA, Excel, Word, wikis, and MS Project
  • Effective communication and problem solving skills
  • Experience with agile/scrum methodologies to iterate quickly on product changes, developing user stories and working through backlogs
  • Willingness to take initiative. Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development

Minimum qualifications:

  • BS or equivalent degree in Computer Science, IT Systems, IS or Engineering
  • 2-4 years working experience as BA/QA
  • Good technical writing skills and Understanding of n tier architecture
  • Excellent understanding of Software development procedures and methodology
  • Demonstrated ability to work independently with minimal supervision
  • Strong knowledge of Agile, DevOps/ JIRA tools, MS office & MS Project
  • Strong knowledge of User Interface Design
  • Experience in Automated QA tools in windows environment
  • Ability to convey complex concepts in a manner that is easily understood by the executives & clients
  • Able to work on multiple projects
  • Experience in working with remote (offshore) teams

Preferred qualifications:

  • Project Management experience
  • Experience in the health-care IT field
  • Basic understanding of SQL
  • Understanding of HL7/X12 Technologies

Benefits:

  • Financially stable and growing company
  • Comprehensive market competitive benefit packages

Email Resume, References and Cover Letter to careers@formativhealth.com

APPLY NOW BY EMAIL

Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Credentialing Specialist

The Credentialing Specialist is responsible for assisting physician clients with obtaining and maintaining licensure, privileges at facilities and credentials with insurance companies and other payors.

Responsibilities:

  • Completes, reviews and updates all credentialing and re-credentialing applications.
  • Completes and reviews various enrollment applications for insurance credentialing and malpractice insurance.
  • Maintains physician files on CAQH database.
  • Contacts providers as necessary to obtain documents.
  • Updates and maintains credentialing database.
  • Provides status of credentialing process to physician clients and PM clients regularly.
  • Conducts self in accordance with company policies, procedures and Employee Handbook.
  • Performs other duties as necessary.

Qualifications:

  • High School Diploma or GED.
  • Familiar with various payer requirements for physician credentialing including Medicare, Medicaid, and private payers.
  • Familiar with malpractice documentation.
  • Familiar with physician CVs and licensing requirements.
  • Familiar with physician board certification documents.
  • Strong organizational skills with attention to detail.
  • Excellent communication skills (via telephone and electronic).
  • Shows initiative to accomplish tasks.
  • Knowledge of business office procedures.
  • Ability to operate a computer and basic office equipment.
  • Ability to operate a multi-line telephone.
  • Ability to establish and maintain effective working relationships with clients, co-workers, supervisors, and managers.

Preferred Skills:

  • Previous physician credentialing experience preferred.

You can apply for this position on the ICIMS portal, click now 

APPLY NOW 

Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.

Vice President, Human Resources

You can apply for this position on the ICIMS portal, click now 

APPLY NOW 

Formativ Health is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability.