by Andrew Fatato | Mar 19, 2019 | Uncategorized
Physicians often find themselves coordinating follow-up care for their patients. Unfortunately, not all of them do it well. June Scarlett, Formativ Health’s Chief Patient Access Officer, offers the example of a primary care doctor who is looking to refer one of her...
by Andrew Fatato | Mar 6, 2019 | Uncategorized
One-on-one meetings and personal phone calls are great ways for providers to stay engaged with their patients, but these traditional communications methods take time and cost money. Fortunately, new automated technologies are available to help healthcare systems stay...
by Andrew Fatato | Mar 5, 2019 | Uncategorized
Now, more than ever, customer service is essential in healthcare. A recent study found that nearly all patient complaints—96%—were related to customer service issues; only the remaining 4 percent were about the quality of clinical care or diagnoses. Of those service...
Recent Comments